Fraud Awareness

FRAUD AWARENESS POLICY

Last updated June 2023

  1. About Terimberepay Ltd.

Teremberepay Ltd. (“Terimberepay ®”) is a Canadian Money Services Business incorporated under the Alberta Business Corporations Act and licenced by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).

Terimberepay ® offers money transfer service from Canada to Burundi, Rwanda, Democratic Republic of the Congo (DRC), Tanzania, Kenya, Uganda, and Zambia.

Contact:

Teremberepay Ltd.
Suite 239, Scotia Place, Tower 3, 10072
Jasper Avenue Edmonton AB, Canada T5J
Tel: 1 800 811-7963 Ext. 1
E-mail: info@terimbere.com

  1. EDUCATION AND AWARENESS

Education and awareness are key to preventing and fighting money transfer scams and fraud!

Terimberepay ® will do whatever possible to prevent and fight scams and fraud in their various forms and scenarios, like mail fraud, wire fraud, money laundering or terrorism financing.

We will commit significant resources: human resources, financial resources, technology to prevent and fight scams and fraud to protect consumers from being victimized.

Terimberepay ® will educate consumers on how to detect and prevent scams and fraud. We will also educate and train our agents and employees on being aware of scams and fraud policy and procedures and how to recognize common fraud scams and frauds.

We will share the most common fraud scenarios such as

  • Money transfer scams;
  • Identity theft;
  • Telemarketing scam;
  • Online dating scams;
  • Lottery and sweepstakes scams;
  • The mystery shopper scam;
  • The Internet purchase scam;
  • Charity Scam;
  • The elder abuse scam.

Terimberepay ® can’t do it alone!

Collaboration with consumers and authorities: Terimberepay ® encourages customers who are victims of scams and fraud to report to us and to authorities. We will also collaborate with law enforcement and authorities to ease investigation, track scammers, and create resources and tools to prevent and fight scammers.

  1. PREVENTION OF FRAUD AND SCAMS
    • Terimberepay ® will establish internal controls, policies, and procedures to safeguard our clients’ personal information, deter, prevent, and reduce scam and fraud risk.
    • New Agents and employees will be subject to background investigations, including a criminal background check or police clearance. Terimberepay ® will also verify all agents and applicants’ employment history, education, and personal references prior to making an offer of employment.
    • Contractual agreements with the Terimberepay ® will contain a provision prohibiting fraudulent acts and will include information about reporting scams and fraud.
    • Terimberepay ® new hires (agents and employees) will receive scams and fraud awareness training as part of their orientation at the commencement of employment and will sign a statement acknowledging that they have received and read the Fraud Awareness Policy. All agents and employees will receive fraud awareness training every year.
    • Safeguard our clients’ personal information: Terimberepay ® will protect our client’s personal information by security safeguards appropriate to the sensitivity of the information. Different methods including but not limited to passwords and encryption will be used.
  2. REPORTING FRAUD AND SCAMS
    • Fraud Alert and Warning

Any contact made by a person claiming to be a representative of Terimberepay ® or of government services in order to gain access to your personal and financial information, whether that contact is in writing, by email, on social media or by phone, should be considered suspicious, and is very likely an attempt at defrauding you of funds or obtaining your personal information. Do not carry out any of the instructions or demands. Report the suspected act to the Terimberepay ® Compliance Officer and Authorities in a timely manner.

If you use Terimberepay ® App or website to make a money transfer and believe the transfer was fraudulent, call us immediately at 1 800 811-7963 Ext. 1 to explain in detail what happened.

If the payment hasn’t been paid to the Receiver, Terimberepay ® will stop the transaction and refund you the principal amount and the fee.

If the payment has been picked up by the Recipient, Terimberepay ® still wants to know the details about fraudulent transaction. The details about the fraudulent transactions will help us and the authorities to track scammers and educate the users of our money transfer service and consumers about

  • Reporting Fraud and scams

If you suspect that you may be the victim of a scam or fraud, or have been tricked into giving personal or financial information, report it in a timely manner to:

  1. Terimberepay ® Compliance Department by email at info@terimbere.com or via phone at 1 800 811-7963 Ext.1.
  2. Call the Police

Check-out Canada Anti-Fraud Centre to learn more

Questions or concerns about this Fraud Awareness Policy?
Please contact our Compliance Officer by email at info@terimbere.com or via phone at 1 800 811-7963 Ext. 1